A Voicebot report revealed the number of smart speaker owners stood at nearly 90 million users in 2020. A 40 million user increase since 2018! This huge increase in the voice tech market came as no surprise as businesses around the globe observed how a large user base uses voice tech for almost anything – shopping, finding answers to common queries, seeking customer support, keeping track of the day, scheduling meetings and so much more.
Naturally, voice technology has begun to disrupt business around the world and CEO’s are looking to leverage this technology for growth. The next question is how?
To conclude the future of voice technology is NOW. Continued evolution of artificial intelligence will only enhance the power of voice, leveraging usability to all industries. Voice technology has already become an additional interface for marketing purposes and coexist with other mediums like digital, print, TV, and radio. It brings an entirely new way of interacting with customers and adds a higher value to their user experience.
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